Unplug the power cable from both the router and ONT (Optical Network Terminal). Wait until two green lights appear. Reconnect the PON cable to the corresponding port. Before troubleshooting your ONT, we recommend checking for an outage in your area and restarting your router. If that does not resolve your internet issue, you can follow these instructions to check the power to, or restart, your ONT. Not sure if you have an ONT? The video below can help you. When issues like signal loss, slow speeds, or intermittent connectivity arise, systematic troubleshooting is key. Why Do Fiber Networks Fail? Despite their robustness, fiber networks can fail due to:. Experiencing a fiber outage can be frustrating, especially when you rely on internet services for work, entertainment, or communication. If this happens to you, you should not panic, since it may be due to a specific failure. But it's important to know which you're using.
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